LLC Cosmetic Laser Clinics – Privacy Policy

Last updated: January, 2025

LLC Cosmetic Laser Clinics (“LLC”, “we”, “our”, “us”) is committed to protecting the privacy and confidentiality of our clients’ personal and health information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

  • We may collect the following types of information:

1.1 Personal Information

  • Full name
  • Date of birth
  • Address
  • Email address
  • Phone number
  • Emergency contact details

1.2 Health & Medical Information

  • Medical history and skin conditions
  • Medications and allergies
  • Treatment records and consent forms
  • Clinical photographs
  • Consultation notes and progress tracking
  • Health information is classified as sensitive information under Australian law and is handled with a higher level of protection.

1.3 Payment Information

  • Transaction records
  • Payment method details (processed via secure third-party providers)
  • LLC does not store full credit card details.

2. How We Collect Information

  • We collect information when you:

    • Book appointments online, by phone, or in person
    • Attend a consultation or treatment
    • Complete medical history and consent forms
    • Communicate with us via email, SMS, social media, or website forms
    • Purchase packages, vouchers, or promotions

3. Purpose of Collection

  • Your information is collected for the purpose of:

    • Assessing treatment suitability and safety
    • Delivering cosmetic and laser services
    • Maintaining accurate medical records
    • Communicating appointment confirmations and reminders
    • Processing payments and managing accounts
    • Improving services and client experience
    • Meeting legal, regulatory, and professional obligations

4. Use & Disclosure of Information

  • We may disclose your information only when necessary to:
  • Treating practitioners and authorised staff
  • Medical professionals where clinically required
  • Secure third-party service providers (booking systems, payment processors, CRM platforms)
  • Regulatory authorities if required by law
  • We do not sell, rent, or trade personal information to third parties.

5. Marketing Communications

  • We may use your contact details to send:
  • Appointment reminders
  • Service updates
  • Promotional offers and clinic news
  • You may opt out of marketing communications at any time by:
  • Using the unsubscribe link
  • Contacting the clinic directly
  • Transactional and clinical communications may still be sent where required.

6. Clinical Photography & Images

  • Clinical photographs may be taken for medical documentation and treatment planning
  • Images are stored securely and confidentially
  • Use of images for marketing, social media, or education requires separate written consent
  • Declining marketing consent does not affect your access to treatment

7. Data Storage & Security

  • We take reasonable steps to protect personal information from:
  • Loss
  • Misuse
  • Unauthorised access
  • Modification or disclosure
  • This includes:
    • Secure practice management systems
    • Password-protected digital records
    • Restricted staff access
    • Secure disposal of outdated records

8. Retention of Records

  • Medical records are retained in accordance with legal and professional requirements
    • Records may be retained even after you stop attending the clinic
    • Information no longer required is securely destroyed or de-identified

9. Access & Correction

  • You have the right to:
  • Request access to your personal information
  • Request correction of inaccurate or outdated information
  • Requests must be made in writing. Identification may be required before release of information.

10. Complaints & Concerns

  • If you believe your privacy has been breached, you may:

    1. Contact LLC Cosmetic Laser Clinics directly so we can attempt to resolve the matter
    2. If unresolved, lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

11. Third-Party Websites & Platforms

  • Our website or communications may contain links to third-party platforms.
  • LLC is not responsible for the privacy practices of external websites or providers.

12. Changes to This Policy

  • We reserve the right to update this Privacy Policy at any time.
  • The most current version will be available on our website and will apply to all future interactions.

13. Contact Us

  • For privacy enquiries, access requests, or complaints, please contact:
  • LLC Cosmetic Laser Clinics
    📧 Email: admin@llccosmetic.com
    📞 Phone: +61730921378
    📍 Address: 2/97 Creek St Brisbane CBD QLD 4000

Acknowledgement

  • By engaging with LLC Cosmetic Laser Clinics, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described.