Privacy Policy

1.Information We Collect

We may collect the following types of information:

Personal information

• Full name
• Date of birth
• Address
• Email address
• Phone number
• Emergency contact details

Health & medical information

• Medical history and skin conditions
• Medications and allergies
• Treatment records and consent forms
• Clinical photographs
• Consultation notes and progress tracking

Payment information

• Transaction records
• Payment method details, processed via secure third-party providers

We do not store your full credit card details.

2.How We Collect Information

We collect information when you:

• Book an appointment online, by phone, or in person
• Attend a consultation or treatment
• Complete medical history and consent forms
• Communicate with us by email, SMS, social media or website forms
• Purchase a package, voucher or promotion

3.Purpose of Collection

We collect your information to:

• Assess treatment suitability and safety
• Deliver cosmetic and laser services
• Maintain accurate medical records
• Send appointment confirmations and reminders
• Process payments and manage your account
• Improve our services and client experience
• Meet our legal, regulatory and professional obligations

4.Use & Disclosure of Information

We only disclose your information where it's necessary, and only to:

• Treating practitioners and authorised staff
• Medical professionals, where clinically required
• Secure third-party service providers — booking systems, payment processors, CRM platforms
• Regulatory authorities, if required by law

5.Marketing Communications

We may use your contact details to send appointment reminders, service updates, and promotional offers or clinic news.

You can opt out of marketing communications at any time — use the unsubscribe link in any message, or contact your clinic directly. Transactional and clinical communications, like appointment confirmations, may still be sent where required.

6.Clinical Photography & Images

• Clinical photographs may be taken for medical documentation and treatment planning
• Images are stored securely and confidentially
• Using your images for marketing, social media or education always requires separate written consent
• Declining marketing consent never affects your access to treatment

7.Data Storage & Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. This includes:

• Secure practice management systems
• Password-protected digital records
• Restricted staff access
• Secure disposal of outdated records

8.Retention of Records

• Medical records are retained in line with legal and professional requirements, and may be kept even after you stop attending the clinic
• Information no longer required is securely destroyed or de-identified

9.Access & Correction

You have the right to request access to your personal information, and to request correction of anything inaccurate or outdated.

Requests must be made in writing. We may ask for identification before releasing any information.

10.Complaints & Concerns

If you believe your privacy has been breached, you can:

1. Contact us directly, so we can try to resolve the matter
2. If it remains unresolved, lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

11.Third-Party Websites & Platforms

Our website and communications may link to third-party platforms. We aren't responsible for the privacy practices of external websites or providers, and we'd encourage you to review their policies separately.

12.Changes to This Policy

We may update this Privacy Policy from time to time. The most current version is always available on this page, and applies to all future interactions with us.

13.Contact Us

For privacy enquiries, access requests or complaints, please get in touch:

• LLC Cosmetic Laser Clinics
• Phone: 0483 922 372
• Email: [email protected]
• Clinics: Brisbane CBD, Sunnybank, Southport & Robina — see full addresses